Phone scams · 4 min read

Package delivery text scams: USPS, UPS and FedEx

Short answer

A text saying your package could not be delivered and asking you to pay a small redelivery fee or "update your address" is a scam. It was the single most-reported text scam of 2024. USPS does not send unsolicited tracking texts with links.

How it works

The text says a delivery failed and links to a site that looks like USPS, UPS or FedEx. You are asked for a small fee (often $0.30 to $3) to reschedule. The real target is your card number, and sometimes your Social Security number (FTC Data Spotlight, Apr 2025).

The U.S. Postal Inspection Service says USPS tracking texts only come if you signed up for them, and even then they do not include a link unless you requested it (USPIS).

Look up the number that contacted you

Carrier, line type and location are free. Private: nobody is notified.

What to do

  1. Do not click. Track packages by typing the carrier's website yourself and entering the tracking number from your order confirmation.
  2. For USPS-branded texts, the Postal Inspection Service asks you to email a screenshot to spam@uspis.gov.
  3. Forward scam texts to 7726 (SPAM) so your carrier can block the sender, then delete them. Report the scam at ReportFraud.ftc.gov.
  4. If you entered card details, call your bank. If you entered your SSN, go to IdentityTheft.gov.

Questions

Does USPS text you about delivery problems?

Only if you signed up for text tracking, and USPS says those texts will not include a link unless you requested one.

Why do scammers ask for such a small fee?

Small amounts feel safe. The real goal is your card number and personal details.

Who is behind that number?

Search a name, phone number or email to see public profiles and records.

Sources

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Published 2026-10-28 by the TrueSearch Safety Team. General information, not legal advice. In an emergency call 911.

TrueSearch is not a consumer reporting agency as defined by the Fair Credit Reporting Act (FCRA). Do not use TrueSearch or anything on this page to make decisions about employment, housing or tenant screening, credit, insurance, or any other FCRA-covered purpose. Results come from publicly available information and licensed telecom data and may be incomplete or out of date.